8:30 - 10:30 a.m.
Opening Breakfast Keynote:

Dr. Michael Paige
Associate Dean of the School of Business, Endicott College

“Typecast your Way to Growing Effective Organizations”

Innovative ways to building customer service organizations using Myers Briggs methodology

Michael Paige has an extensive background in business and technology management, and is keenly interested in how to make technology work for us rather than the reverse. He most recently was the interim-President/CEO of System Detection Inc., an early-stage intrusion detection and e-security software company based in NYC.  He also served as the Executive Director for Xerox's fabled Palo Alto Research Center (PARC). He joined Xerox with the mission to continue to enhance the center's reputation for innovative excellence and increase the commercialization opportunities from their technology discoveries. This technology included bio-informatics and bio-printing, learning-based technologies, personal computing, Internet, e-commerce, MEMS (Micro-Electro Mechanical Systems), printing/ publishing, and software systems. 

Prior to joining Xerox, Dr. Paige was the General Manager for AGFA's Electronic Prepress Systems business that developed equipment for the worldwide printing and publishing industry. He has also held leadership positions with Gerber Scientific Instruments, WANG Labs and several consulting companies. Dr. Paige served as an Industrial Advisor Board Member to RIT 's School of Printing/Publishing and Technical Advisor to Telecomm City.

 He holds a PhD in Electrical Engineering/Computer Science from University of Illinois at Urbana and an MBA from Boston University. He is a member of honor societies in business (Beta Alpha Psi), science (Alpha Psi), engineering (Tau Beta Pi), electrical engineering (Eta Kappa Nu), mathematics (Pi Mu Epsilon) and drama (Alpha Psi Omega). 

1:00 - 2:30 p.m.
Lunch Keynote:

 “Vital Industry Forecasts, key lifestyle and Travel Trends at Your Command”

Peter J. Pantuso CTIS
President & CEO, American Bus Association

Peter J. Pantuso is president and chief executive officer of the American Bus Association, North America's largest motorcoach, tour and travel association representing more than 65 percent of all private buses on the highways, as well as private travel related businesses, state and local government travel and tourism offices, state associations and other entities involved in promoting travel throughout North America. In addition, Pantuso is also president of the American Bus Association Foundation and the National Bus Traffic Association.

Since assuming the reins in 1996, Pantuso has revitalized ABA, increasing annual revenues by more than $2 million, doubling the size of its annual travel convention and growing membership in all categories by more than 25 percent. He has significantly expanded the association's lobbying efforts and clout in Washington, D.C., as well as in state capitals. Pantuso serves on the U.S. Chamber of Commerce's Committee of 100 leading association executives